How normal people look for legal info. Legal user research, legal survey, open law
A growing number of people can’t or don’t want to hire a lawyer when facing a legal issue. There are many reasons for that: the most relevant are cost (especially after the cut to Legal Aid measures) and trust (people don’t understand lawyers and legal jargon).
We wanted to understand how people without a legal training look for legal information on the internet when they face a legal issue, how they do it and what challenges they meet. Are they happy about what they find?
We designed a survey and spread it on the internet, mostly via social media. To have a control group, we decided to focus both on lawyers and non-lawyers, in and outside Europe. The survey had around 30 questions and we also left people free to provide open end answers which, in the end, showed very interesting insights. We collected 77 answers, and made the results publicly available, here. In short, people are not satisfied with the legal info they find on the internet, especially if they are not lawyers.